Frequently asked questions

FAQ

What is Al Masad?

Al Masad is a company specializing in designing and selling high-quality Islamic clothing for men.

What types of clothing does Al Masad offer?

Al Masad offers a wide range of Islamic clothing, including abayas, kandoras, djellabas, and other traditional garments.

Where can I purchase Al Masad clothing?

You can buy Al Masad clothing online via our website or at selected physical stores that carry our products.

Are Al Masad's garments of good quality?

Yes, at Al Masad, we are committed to providing high-quality garments that meet the needs and expectations of our customers. We use carefully selected materials and adhere to strict quality control standards.

Does Al Masad offer tailoring or customization of garments?

At this time, Al Masad does not offer tailoring or customization services. However, we strive to provide a diverse range of sizes and styles to meet the needs of various customers.

How can I contact Al Masad's customer service?

You can reach our customer service team via email at info@almasad.nl. We are always ready to answer your questions and assist with any issues.

Does Al Masad offer international shipping?

Yes, Al Masad provides international shipping for customers outside the Netherlands. For more information about shipping options and costs, please visit our website or contact our customer service.

Can I return my order at Al Masad?

Yes, at Al Masad, we aim for high customer satisfaction. If you are not satisfied with your purchase for any reason, you can contact us within 14 days of receiving your order to arrange a return. Please ensure that the products are unworn and in their original condition.

Are payments secure at Al Masad?

Yes, at Al Masad, we take the security of your payment information very seriously. We use secure payment methods to ensure that your transactions are safe and protected.

Does Al Masad regularly launch new collections?

Yes, at Al Masad, we aim to regularly release new collections that align with the latest trends and seasons. Keep an eye on our website and social media channels for the latest updates and new releases.